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Customer Care page with mission statement, privacy policies and shipping information.

Mission Statement

Babynut’s mission is to provide a unique assortment of organic, natural and alternative products, nurturance and support for pregnant and adopting parents, babies and toddlers. We celebrate all kinds of loving families and believe strongly in the importance of pregnancy and the first three years of a child’s life.

Privacy Policy Statement

This is the web site of Womb To Grow LLC
Our postal address is:
1403 19th Street
Bellingham, WA 98225
We can be reached via e-mail at help@babynut.com or you can reach us by telephone at 866-671-3679.

For each visitor to our Web page, our Web server does not automatically recognize information regarding the domain or e-mail address. We collect information volunteered by the consumer, such as survey information and/or site registrations. The information we collect is used to provide the consumer with information they may request, to improve the content of our Web page, or is used to notify consumers about updates to our Web site, and is not shared with other organizations for commercial purposes.

With respect to cookies: We use cookies only to record session information, such as items that consumers add to their shopping cart.

You may receive email from us periodically with information on new products and services or upcoming events. If you do not want to receive e-mail from us, please let us know by sending us an e-mail at the above address. If you supply us with your postal address on-line, you may receive periodic mailings from us with information on new products and services or upcoming events. If you do not wish to receive such mailings, please let us know by sending us an email at the above address. Persons who supply us with their telephone numbers on-line will only receive telephone contact from us with information regarding orders they have placed on-line.

With respect to Ad Servers: We do not partner with or have special relationships with any ad server companies.

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will post the policy changes to our Web site to notify you of these changes. We will use for these new purposes only data collected from the time of the policy change forward. Upon request we provide site visitors with access to all information [including proprietary information] that we maintain about them. Consumers can access this information by sending us an e-mail us at the above address. Consumers can have this information corrected by sending us an e-mail at the above address.

With respect to security: We always use industry-standard encryption technologies when transferring and receiving consumer data exchanged with our site.

With respect to our newsletter (ezine), Nutsense:

We will maintain the confidentiality of all Personal Identifying Information (PII) you disclose to us for your newsletter subscription.

We will never link "open rate" and "click-through" tracking with your Personal Identifying Information (PII). That is, while we may monitor how many people open our newsletter emails and how many click through to our website, we will not track which people do.

We will only send our newsletter to individuals who specifically request it.

If you feel that this web site is not following its stated information policy, you may send us an email to the above address.

Payment Information

We accept VISA, Mastercard, Discover and American Express credit cards. If you would prefer to place an order with a money order or check, please use our Mail Order Form. We will not ship your order until your check clears our account.

Shipping Information and Mail Order Form

We ship USPS Priority Mail, UPS or Fedex. We may also use USPS First Class mail for a small item that is labelled "Free Shipping" and is the only item in an order. All shipping rates are in US Funds. Currently our shopping cart accepts orders on our web site from 17 countries: USA, Canada, Australia, Belgium, Denmark, France, Germany, Iceland, Israel, Italy, Japan, Netherlands, New Zealand, Spain, Sweden, Switzerland, United Kingdom. If you want to place an order from a country not currently on the cart, please use our Fax or Mail Order Form or call us on our toll free number 1-866-671-3679 and we will help you place the order. The Mail Order Form can also be used by people in the US and Canada who prefer to place their orders via fax or mail. All Customs fees are the responsibility of the customer.

Delivery to the United States, US Protectorates, APO and FPO:
Standard:

  • We try to ship the same day we receive the order, unless the order is received too late in the day or it is a weekend or holiday.
  • Delivery will be between 2 – 5 days for in-stock items.

Two-day:

  • Delivery within 2 business days for orders placed by 1 PM Pacific Time.
  • Weekend delivery may not be available.
  • Delivery to Post Office Boxes or Rural Route addresses not available.

Delivery to Canada:

  • Delivery between 3 - 7 days for in-stock items, depending upon Customs.

Delivery to international sites other than Canada:

  • Delivery between 6 - 10 days for in-stock items, depending upon Customs.

Standard Ground Shipping Rates (delivery within the USA only):

  • To $20 = $4.75
  • To $35 = $5.95
  • To $50 = $7.50
  • To $75 = $8.95
  • To $100 = 10.50
  • Over $100 = 10% of total cost of order

2nd Day Air Rates (delivery within the 48 contiguous United States only):

  • To $25 = $19.95
  • To $50 = $24.95
  • To $75 = $29.95
  • To $100 = $34.95
  • To $200 = $44.95
  • Over $200 = 20% of total cost of order

Canada Shipping Rates:

  • To $30 = $14.95
  • To $50 = $16.95
  • To $75 = $18.95
  • To $100 = $20.95
  • To $200 = $24.95
  • Over $200 = 12% of total cost of order

International Shipping Rates (delivery to all countries other than the USA and Canada):

  • To $30 = $17.95
  • To $50 = $19.95
  • To $75 = $21.95
  • To $100 = $23.95
  • To $200 = $27.95
  • Over $200 = $14% of total cost of order.

*Note: If you are placing an order outside the USA, but want to ship it to an address within the USA, you can use Standard Rates.


Questions? Contact us:

Return Policy

If you are not completely satisfied with your purchase, you may return it for a full refund of your purchase price. Please contact us at customercare@babynut.com and request a Return Authorization code. No package can be accepted without the code.

Please note the following:

  • Refunds are made in the form of a company check.
  • Shipping costs are not refundable unless the item is clearly defective.
  • Worn or used items are not returnable.
  • Returns must be posted within 30 days of purchase.

Our goal at Babynut is to make your shopping experience as easy and pleasant as possible. Please let us know how we’re doing or how we can make things better for you. We look forward to hearing from you: customercare@babynut.com

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